Made of Dreams

Store Policies, Preorder Terms & Customer Information

Welcome to Made of Dreams! We are a small, mama-owned shop established in 2021. Please review these policies before purchasing. By completing checkout, you acknowledge and agree to the applicable store policies, preorder process, and estimated turnaround times.

1. Understanding Our Preorder Process

Made of Dreams is predominantly a made-to-order shop. Preorders allow us to offer exclusive nostalgic prints, inclusive sizes, many styles, affordable pricing, and less excess inventory. All customer orders placed during the same preorder window are sent to manufacturing together after that window closes—not individually when each customer checks out.

1. A collection opens for orders.
2. The preorder closes and all orders in that round are submitted to production together.
3. Our manufacturer produces the items and ships them to Made of Dreams.
4. We receive, count, inspect, and inventory each piece.
5. Orders are pulled, packaged, and shipped to customers.

Production time begins on the PREORDER CLOSING DATE—not the date you personally ordered.

2. Preorder Turnaround Times & Estimates

Warehouse arrival

Our standard estimated arrival to Made of Dreams is approximately 10 weeks from the preorder closing date. This is not the date your order will ship or arrive at your home.

For example, if a preorder opens August 1 and closes August 20, the 10-week estimate starts August 20—even for an order placed August 1.

Processing and fulfillment

After merchandise reaches us, please allow a minimum of two additional weeks for receiving, inventory, organization, packaging, and shipment. Large rounds can contain thousands of individual items and hundreds of orders, and may require additional time.ALL TURNAROUND TIMES ARE ESTIMATES, NOT GUARANTEED DELIVERY DATES. Please allow extra cushioning for manufacturing, customs, freight, carrier, weather, holiday, or fulfillment delays.

Do not order for a birthday, holiday, vacation, photographs, or other fixed occasion unless you are comfortable with the possibility of arrival after that event. Feeling that you have waited a long time does not automatically mean the preorder is delayed.

3. Holiday Preorders

Christmas, Halloween, Easter, and other holiday rounds are among our largest preorders. These are planned in advance, but large order volumes require substantial receiving and packing time. Order early and allow a cushion beyond the estimated arrival date. We cannot guarantee arrival before a particular holiday unless expressly stated. Once a preorder closes, late additions cannot be accepted, even for holiday orders.

4. Preorder Numbers & Updates

Your preorder number appears at the beginning of your order number—for example, PO7 means Preorder 07. Different rounds can have different estimates, even for similar holiday prints.The Updates page on our website is our official source for preorder production, warehouse arrival, inventory, shipping progress, and revised estimates.

We do not send individual progress emails automatically throughout production because of order volume. You are welcome to email us, but the Updates page contains our most current available information and we may not have anything additional to share. Please check your specific preorder number there first. SHOP app estimates may not reflect the actual preorder process.

5. Agreement to Terms at Checkout

Before checkout, customers are provided access to our policies and preorder estimates and must acknowledge their agreement to the applicable Terms and Conditions. Our system may record the date and time of acknowledgment.

By ordering, you acknowledge that merchandise is made to order; production begins after the round closes; the ETA is to our warehouse, not your home; fulfillment takes additional time; estimates are not guarantees; and the stated cancellation, return, and exchange restrictions apply.

Please do not complete a preorder purchase unless you are comfortable with the process and timeline.

6. Cancellations

Preorders

ALL PREORDER SALES ARE FINAL. Preorders cannot be cancelled as a standard service. Merchandise is made specifically for each customer, and production costs are incurred after submission.

Exceptional cancellations

Made of Dreams may, at its discretion, approve an exceptional cancellation. Where disclosed in the purchase terms and permitted by applicable rules, a 15% cancellation fee applies to an approved discretionary cancellation to offset costs already incurred. An exception does not create a general cancellation right.

Ready-to-ship orders

Requests must be made within 12 hours of purchase and before shipment. Approved discretionary cancellations are subject to a disclosed 15% fee where permitted. Shipped orders cannot be cancelled.

7. Returns, Defects & Refunds

We do not accept general returns for change of mind, sizing selection, fit preference, or an event date passing without a guaranteed delivery date. Returns are accepted for verified manufacturing defects and where otherwise required.

Report a defect

Email madeofdreamsxo@gmail.com within 24 hours of the package being marked delivered, with your order number, affected item, explanation, and clear photos. Please wait for return instructions before sending anything back.

Remedies

For approved discretionary returns or exceptions, Made of Dreams generally offers store credit. Verified defects, incorrect merchandise, and other nonconforming items will be reviewed for an appropriate remedy, which may include repair, replacement, refund, or another resolution based on the circumstances.

8. Size Exchanges

We do not offer size exchanges. Our items are manufactured specifically for customers during their preorder round and we do not maintain exchange inventory. Review size charts carefully before checkout; email us with sizing questions before purchasing.

9. Incorrect Items Received

If you receive the wrong item, email madeofdreamsxo@gmail.com immediately with your order number, a description, and photos. For a confirmed packing error, we may provide a prepaid return shipping label and instructions. You will not pay return shipping to correct our fulfillment error. An incorrectly shipped item is not automatically a free gift. If a return is requested, please use the prepaid label and do not keep the incorrect item without authorization, subject to applicable law.

10. Shipping & Tracking

Shipping labels are printed in bulk as orders are prepared. A tracking email means the label has been created; it does not necessarily mean the carrier has the package. Allow up to five business days for tracking to show movement.

Combined orders

Ready-to-ship merchandise purchased with preorder items ships when the entire order is ready. We do not automatically split shipments. Bamboo and knit shipments may arrive separately at our warehouse, so mixed-fabric orders wait for all pieces.

11. Lost, Stolen, Damaged & Missing Packages

MADE OF DREAMS IS NOT RESPONSIBLE FOR PACKAGES LOST, STOLEN, OR DAMAGED WHILE IN TRANSIT WITH USPS, UPS, FEDEX, OR ANOTHER SHIPPING CARRIER.

After a package is accepted by the carrier, that carrier manages transportation and handling. If a package is lost, arrives damaged, or has contents missing because the packaging was damaged in transit, please contact the shipping carrier to start an eligible claim. Made of Dreams does not submit carrier claims on customers’ behalf or provide replacement made-to-order inventory or reimbursement for carrier-caused loss or damage under this policy.

Claims can be initiated at USPS, UPS, or FedEx. Coverage and reimbursement depend on the service and carrier's determination. Save the original packaging, photograph visible damage before opening, and keep photos, tracking information, and proof of purchase.

IF AN ITEM IS MISSING FROM YOUR ORDER BUT THE SHIPPING PACKAGE IS INTACT, CONTACT MADE OF DREAMS IMMEDIATELY at madeofdreamsxo@gmail.com with your order number and the missing item details.

12. Order Changes & Address Updates

Requests to change sizes, styles, quantities, or other order details must be emailed to madeofdreamsxo@gmail.com. We will try to accommodate them but cannot guarantee changes after a preorder closes or enters production. Address changes must be requested before shipment; changing your account address does not automatically update an existing order. Once a label is printed or the carrier has the package, changes may not be possible.

13. Fabric Information

The fabric type is identified in each product title and/or description.

• Bamboo: 95% viscose derived from bamboo, 5% spandex.
• Knit: 95% cotton, 5% spandex.
• Ribbed knit: 95% ribbed cotton, 5% spandex.

Fabric types may differ in stretch, thickness, texture, and fit.

14. Mockups & Handmade Variations

We strive to depict products accurately, but device settings, screen brightness, fabric texture, and printing can cause minor color differences. Because items are hand sewn, print placement and scaling may vary slightly. Such normal variations are not automatically manufacturing defects.

15. Customer Service & Response Times

Made of Dreams is run by one mother of three who manages emails, receiving, inventory, and fulfillment. Please allow at least 48 business hours for an email response. Messages are answered in the order received; repeated emails about the same issue may increase correspondence volume and delay replies. Customer service is by email only: madeofdreamsxo@gmail.com. Please keep individual order inquiries out of our Facebook group and public comments to protect your privacy.

16. Chargebacks & Payment Disputes

Please contact us directly with questions or concerns. If a chargeback is initiated, Made of Dreams may submit relevant evidence to the payment processor or bank, including product descriptions, preorder closing dates, posted estimates, checkout policy acknowledgment and timestamp, correspondence, order details, and shipping records. We reserve the right to contest disputes supported by our records. Fraudulent or abusive payment disputes may result in restrictions on future purchases, subject to applicable requirements.

17. Respectful Communication & Right to Refuse Service

We treat our customers with dignity and respect and expect the same in return. Questions, concerns, and respectful criticism are welcome; threats, harassment, intimidation, bullying, and abusive communications are not.Made of Dreams reserves the right to refuse future service, restrict purchasing privileges, remove members from our social media communities, or permanently ban customers from our website or social accounts for threatening, aggressive, harassing, or abusive conduct, subject to applicable law.We may discontinue nonessential communications or end business relationships where necessary to protect our owner and community.

18. A Personal Note From the Owner

Made of Dreams is not a large corporation. I am a mother of three who has poured my heart into bringing nostalgic memories back to life. Preorders make it possible to offer more exclusive prints, styles, fabrics, and sizes while keeping pricing accessible and avoiding unnecessary excess inventory.

We are grateful for every order and have proudly fulfilled more than 12,000 orders since opening in 2021. Preorders take patience. A long wait does not necessarily mean a delay. Please check your original estimate and the Updates page for the latest information.

Thank you for supporting this little dream and allowing us to share childhood memories with the people you love.